Your e-commerce team from Berlin
Magento, Shopware or Woocommerce? We can handle all store systems and help your e-business with creativity, clarity and competence.
Knorke knows the e-commerce struggle better than a cowboy knows his vest pocket.
Let yourself go: From consulting to the result, you enjoy full service for your e-commerce project.
As a creative agency, we will find a solution that fits your customers and your budget.
Which shop software and why Knorke is right for you
E-commerce means much more than just finding the right shop software. However, even this first decision can be crucial for success. We have the know-how and the direct way to advise you profitably, regardless of whether you already have a store or are just setting one up. We realize our digital strategy as professionally as dynamically and, if desired, also take over the marketing. Likewise, we harmonize perfectly interlocking processes, performance optimization, responsiveness and conversion-strong UX for you. You can submit your request right here.
Adobe-Commerce
The combination of Adobe and Magento utilizes the respective advantages without making any major changes to the existing systems.
Integration & connection
Whether Magento or Shopware, a store system alone is often not enough to map all the functionalities and requirements of e-commerce. This is where third-provider integrations or in-house developments come into play.
But now the good news: No integration is impossible!
As is many times in life, you just have to know how to do it right. Every connection to an online shop, from the payment service provider to tracking and ERP, is unique. Upgrades or changes to existing system architectures are just as individual. We take special care to establish an efficient, cost-effective and fully functional system for you. Knorke's promise to you: We can do it!
Payment methods with or without payment service provider for your shop
Payment
If you sell online, you also have to cash in online. You decide what payment methods you want to integrate. Then we check whether the use of a payment service provider makes sense or your shop software already covers the payment methods. We prefer to work with PayPal and PaypalPlus, because the connection is unproblematic and therefore cheap. We also set up other payment service providers or individual payment methods. Mobile payment is becoming more and more important. We provide you with connections to Google Pay or Apple Pay.
This is how your products arrive well
Shipping
No matter if you as a reseller or producer ship your product yourself, use drop-shipping or commission a shipping service provider with the shipping - we integrate your shipping in your online store. Sometimes it needs some shipping calculations in the background, so that the customer gets the delivery time and costs conveniently, transparently and correctly displayed in the frontend. We can handle all these settings up to custom development. DHL, UPS, Hermes...we can integrate all of them into your web shop, even with special features like worldwide shipping or green shipping.
Support for all
Help Desk
A help desk helps you automate and increase the effectiveness of your support system. It builds trust, provides valuable content (and also helps your SEO), and strengthens customer loyalty through increased customer satisfaction. So having a help desk has many advantages. Not only do we support you in selecting and integrating it, but we can also hold training sessions and help you build a knowledge-wiki.
Collect data safely and use it cleverly
Tracking
If you don't use tracking for your online shop, you are giving important user data away. We integrate analysis tools such as Matomo, Google Analytics or the Google Tag Manager and customize these tools for you. We know how to evaluate the generated data and convert it into target audience oriented marketing or a better design of the UX in your web shop. So don't let your shop wander blindly through the web, but let us take full advantage of your tracking.
Your offline store on the Internet
POS
Connecting a cash register to the ERP system and/or shop software is easily feasible through plugins or extensions. In-house developments are also possible here. Likewise, important for this topic: cross channel marketing, for example with vouchers. Indispensable: Click & Collect. We integrate your POS and think of everything.
Customers, customers, customers
CRM
A Customer Relation Management provides customer data for other operational areas, such as marketing or support. We prefer to work with SalesForce and use shopping cart ratings and more to conduct perfectly coordinated, targeted remarketing. CRM is also a helpful tool for acquiring new customers and for customer communication, for example via newsletters.
Connecting merchandise management to your online shop
Merchandise management system
Every shop software always comes with a stock display, but this is only rudimentary. If you want a more detailed management of the warehouse, you can do this via extensions or the integration of an enterprise resource planning system. Whether the shop or the merchandise management came first, you have to check the compatibility of the two systems and, if necessary, use existing interfaces or even develop an interface yourself. We know that every integration requires new sensitivity and forward-thinking; for a clean data flow in real time.
Architectures for Big Business
ERP
The connection of enterprise resource planning (ERP) and web shop presents every company with very special tasks. Connection options are available for many systems and architectures, but must be individually checked, installed and set up. Since individual extensions and adjustments are inevitable, a professional connection is necessary. And that's exactly what you get at Knorke.
What we offer:
Consulting
From the free initial consultation to the result's analysis, we are transparent, direct and at eye level. Let your business benefit from our e-commerce experience.
Analysis
We take a close eye and tell you what you may want to hear, but need to. If you wish, we can also implement our recommendations for action directly.
Design
With us, you get user-friendly, high conversion and fresh design. Of course, responsive and the same on every device.
Development
Our internal development team and international partners will make your e-commerce dreams come true.
Marketing
SEO, SEA, print, mailings, campaigns... You need it, we can do it! With marketing from Knorke you stand out.
Support
For us, support doesn't just mean putting out fires, but planning for the future. Your personal Success Manager will keep you going.
How we work for you
From the right strategy for your idea to the live launch of your online store and then with optimization and marketing to the top: Let's write e-commerce history together. We already give you an insight into our approach here.
Request
You contact Knorke by mail or phone because you are looking for a partner in crime for your existing or new online store. We have over a decade of experience in e-commerce and work with international development teams. We will review your request and invite you for a first, free and non-binding consultation in our Friedrichshain office or online meeting. We are already sooo curious!
Analysis
Every business is unique, and so is e-commerce. We analyze existing stores (site audit) as well as the market and the possibilities for new e-commerce projects. A fundamental analysis is indispensable for a resilient and target-oriented strategy. We plan with foresight, question constructively, and think along with you. Experienced discussion partners with profound decision support from the choice of shop software to budget allocation are exactly what you need and have found in Knorke. Thanks to the specification's generator we developed, further project management is child's play.
Design
As a creative agency, coherent, user-friendly and appealing design is close to our hearts. An online store is more than just products, backend and connection. Responsiveness and a flawless design also in terms of functionality on all devices is essential today. We can adapt existing corporate design for your mobile first store, but of course we can also create a new identity that fits your project. By the way, we not only design websites, but also everything that belongs to marketing and business processes.
Development
Now it's time to get down to business. No matter which shop software you have chosen: Our developers know their way around, always work securely and document their work. You can plan and implement individual developments with us, book permanent support, or make use of our know-how for support. We are also more than familiar with the connection of your online store to external systems. In Knorke you always have scalable support for your e-business.
Marketing
No conversion without customers. No customers without marketing. Our service portfolio ranges from organic SEO and SEA campaigns to social media and influencer marketing. But we also do your print advertising, organize your guerrilla campaign and know how your offer is not only seen, but remembered. In short: We do everything that is necessary to market your online store lucratively.
Support
Hooray! Your store not only works, it runs! And not only does it look good and function perfectly, it's also the talk of the town. Never change a running system.... You now want Knorke to take care of your online store. Especially because we do not only take care of backups, updates and bugs, but want to work with you into a successful future. We plan strategically and turn your online store into a gigantic boom. Grow with us!
Tools that we can’t live without
Craftsmen are only as good as their tools, this is specially true digitally!
Project Management
Jira
Yarn
Bitbucket
deploy
Design
Zeplin
XD
Photoshop
Illustrator
Marketing
Upfluence
Google Tag Manager
Google Analytics
Google BigQuery
Google Cloud
Google Ads
Google Data Studio
SEMrush
Later
HootSuite
Clarity
XOVI
termlabs.io
Sistrix
Matomo
Web development
Linux
Bootstrap
jQuery
HTML5
CSS3
node.js
Git
Composer
Vue.js
npm
PostCSS
Less
Sass
Tailwind CSS
React
Symfony
MySQL
Docker
You have an idea or question? Shoot!
From adventures in the Benz to sustainable toothbrushes, we've sold or designed just about everything. Write us here about your project and find out how we can help you.
