Magneto Support - Help is near!

Get customized Magento development support for your online store

As an all-rounder and problem solver, Knorke combines expertise from project management, conception, development, design and online marketing for the ongoing support and optimization of your Magento online store. The cherry on top of our Magento ecommerce support services: We are fair, flexible, and proactive.

Magento Support and Maintenance From Experts

Thanks to a broad positioning, agile working methods, and a wealth of experience, our team finds the right solution for every Magento problem. But we don't just fight symptoms, we identify causes, we don't just take care of updates, we optimize system operations, and most importantly, we know technical jargon, but we speak plain English. Repair, optimize, and generate purchases – ask Knorke. We know what to do.

Magento Managed Suport: Your Personal Success Manager

At Knorke, you enjoy the privilege of having your own personal consultant for Magento Managed Support. Feel safe at the hairy chest of your Magento project manager and always have a contact person with decision-making power you can lean on. Your Knorke Success Manager supervises every project and will form a symbiotic tag team with you to grow your Magento store.

Magento Emergency Support: Service Desk Instead of Ticket Mafia

Knorke doesn't leave you hanging and is available for you even on weekends or outside office hours in case of emergencies. You can also reach our service desk 24/7. Here you can contact your personal contact person, book an appointment or a training, report a bug, or submit a support request. Transparent, convenient, and effective, you can always keep an eye on your progress thanks to our agile project management.

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Our Magento Support and Maintenance Services: How We Work

We want you to know what you're getting into, so we'll briefly describe part of our workflow for your Magento support and maintenance. You want to report a problem, improve something, or expand your SEO? Find out here what happens next.

Request

Contact Knorke via the ticket system, email, or phone when you need Magento support. We can fix bugs, advise you on various topics from hosting to data protection, and develop optimization concepts and implement them. Need Magento ecommerce support services? You can also ask Knorke for technical SEO, content production, and conversion optimization for your Magento store.

Analysis

With a complex system like a Magento online store, every enhancement needs to be carefully assessed. Since we have managed many Magento stores over the years, we have been able to build up a wealth of experience. With this background of expertise, we determine exactly which measures are necessary to fulfil your request.

Approval / Estimation and Approval

For resource planning, an estimation of effort is essential, both for a support project as a whole and for each individual ticket. We always coordinate all activities with you or agree on fixed budgets to complete the support work. Thanks to our service desk and ticket system, you can easily handle approvals online. All work steps are transparent for you.

Development

If your request involves a change to the code, this Magento development support always takes place in a safeguarded manner. Each developer works on a local development environment before pushing it to dev.domain.de. Once everything is in order here, the change is pushed to stage, where you and your team can review the changes together with Knorke. The change only goes live when everything is perfect, after which it will, of course, be put through its paces one last time.

Quality Assurance

At Knorke, quality assurance takes place at every stage of the project process. It is especially important during development and after each deployment. But other changes, enhancements, or integrations have to be checked by specialists as well. For us, this is a natural part of our daily work.

Magento Ongoing Support Contract

Your request has been processed, and you are satisfied. Well, let's keep going! Knorke loves to improve, develop, and innovate stores. We can support you and your e-business on a long-term basis. A support contract offers you planning security and continuous improvement of your Magento store.

Magento Support and Maintenance Bundle*

The Bare Essentials

The small package includes all life support for your webshop.

  • 24/7access to the ticket system
  • Magento Support during office hours
  • Monthly backup and update service
  • Personal contact person
  • Bugfixing on request

Stable Magento Support

We provide instructional and cost-effective Magento support to help you drive your store forward on your own.

  • 24/7 access to the ticket system
  • Magento support also possible on weekends
  • Weekly backup and update service
  • Personal project manager
  • Training of your team
  • Bugfixing included

Wellness Package

Book your own scalable team of experts with us to constantly improve your store.

  • 24/7 access to the ticket system
  • Magento support also possible on weekends
  • Weekly backups, daily update service
  • Personal e-commerce manager
  • Bugfixing included
  • All-round team (graphics, backend, frontend, QA, SFO)
  • Weekly reports
  • Strategy development
  • Flexible scalability

*Due to the complexity and individuality of each Magento online store project, we do not work with rigid packages. These are only a few ballpark figures, which should help you to estimate whether we are a good fit for you. We will coordinate our quotations with you after an introductory meeting.

Submit Your Magento Support Request Here

Whether you want to prevent your Magento store from crashing with every update or you require the 5-star-all-inclusive-carefree-package: Knorke always has an ear for you.

    We Help You Migrate From Magento 1 to Magento 2

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    Friends and Partners

    Our strong network of reliable partners enables us to offer just about everything from a single source.

    Trusted Shops

    We work closely with Trusted Shops and are happy to advise you about the advantages of a Trusted Shops integration for your online store.

    Datenschutz Ruhr

    Legal compliance on the web is an important topic. Datenschutz Ruhr is our first address for data protection, and we have a direct line to the GDPR experts.

    Maxcluster

    Maxcluster combines good support, fast performance, and stable server architecture. Our crème de la crème of server choices.

    Usercentrics

    We are an official partner of Usercentrics and therefore have the right recipe for your cookies.

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