{"id":147838,"date":"2026-03-04T14:12:26","date_gmt":"2026-03-04T13:12:26","guid":{"rendered":"https:\/\/knorke.de\/?post_type=portfolio&p=147838"},"modified":"2026-08-27T12:52:16","modified_gmt":"2026-08-27T10:52:16","slug":"virtualq","status":"publish","type":"portfolio","link":"https:\/\/knorke.de\/en\/cases\/virtualq\/","title":{"rendered":"virtualQ"},"content":{"rendered":"\n
\n
\n
\n

VirtualQ and Knorke: Hold music? No thanks.<\/h4>\n\n\n\n

Crystal-clear customer connections<\/h2>\n\n\n\n
\n\n\n\n

In Berlin, we do things our own way \u2013 unconventional, but it works. Same goes for virtualQ, who came to us with a proper challenge: a full website relaunch. New design, English language version, and a bunch of extra features stacked on top. They had one clear requirement \u2013 Elementor as the page builder for the new site. VirtualQ is no small player \u2013 phone software that takes the pain out of hold queues. Their clients are major call centres and corporates like banks and insurance companies.<\/p>\n<\/div>\n\n\n\n

\n
\"virtualQ<\/figure>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
\n
\n

“Their quick response times and commitment to getting it right made the whole process run smooth.”<\/p>\nThomas L\u00fcbeck, Head of Marketing von virtualQ<\/cite><\/blockquote>\n<\/div>\n\n\n\n

\n
\n
\n
\"virtualQ<\/figure>\n<\/div>\n\n\n\n
\n

How we built a seriously complex WordPress site with Elementor<\/h4>\n\n\n\n

Peak management meets peak design<\/h2>\n\n\n\n
\n\n\n\n

We rolled up our sleeves and got stuck in. First up: a brand-new design that makes virtualQ’s brand shine as it should. Then we built a fresh WordPress site and migrated all existing content across. But we didn’t stop there. We ran Elementor training for the team and hooked everything up to HubSpot. That way, we enabled the virtualQ crew to handle the platform efficiently on their own. This was one of our biggest WordPress projects to date.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

\n
\n
\n
\"virtualQ<\/figure>\n\n\n\n

Industry page<\/strong><\/p>\n<\/div>\n\n\n\n

\n
\"virtualQ<\/figure>\n\n\n\n

Product page<\/strong><\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

\n
\n
\n

750 million minutes of hold time saved \u2013 and one happy client<\/h4>\n\n\n\n

From hold music to wow moments<\/h2>\n\n\n\n
\n\n\n\n

What we shipped goes way beyond a website. It’s a platform that helps virtualQ do what they do best: build real, lasting connections with their customers. With the new site and fresh features in place, they can push their already wild reach \u2013 over 750 million minutes of saved hold time \u2013 even further. The relaunch cemented virtualQ’s position as a go-to name in customer service. And us? We stayed grounded, Berlin-style, and cracked on to the next one.<\/p>\n<\/div>\n\n\n\n

\n
\"virtualQ<\/figure>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
<\/div>\n\n","protected":false},"excerpt":{"rendered":"

When virtualQ called for a website relaunch, we picked up straight away \u2013 no hold music, no queue. With Elementor as our switchboard, we plugged in a crystal-clear connection and dialled the wait for a sharp new site right down to zero.<\/p>\n","protected":false},"featured_media":111762,"menu_order":0,"template":"","portfolio_category":[210],"class_list":["post-147838","portfolio","type-portfolio","status-publish","has-post-thumbnail","hentry","portfolio_category-wordpress"],"_links":{"self":[{"href":"https:\/\/knorke.de\/en\/wp-json\/wp\/v2\/portfolio\/147838","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/knorke.de\/en\/wp-json\/wp\/v2\/portfolio"}],"about":[{"href":"https:\/\/knorke.de\/en\/wp-json\/wp\/v2\/types\/portfolio"}],"version-history":[{"count":7,"href":"https:\/\/knorke.de\/en\/wp-json\/wp\/v2\/portfolio\/147838\/revisions"}],"predecessor-version":[{"id":152966,"href":"https:\/\/knorke.de\/en\/wp-json\/wp\/v2\/portfolio\/147838\/revisions\/152966"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/knorke.de\/en\/wp-json\/wp\/v2\/media\/111762"}],"wp:attachment":[{"href":"https:\/\/knorke.de\/en\/wp-json\/wp\/v2\/media?parent=147838"}],"wp:term":[{"taxonomy":"portfolio_category","embeddable":true,"href":"https:\/\/knorke.de\/en\/wp-json\/wp\/v2\/portfolio_category?post=147838"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}